How to Reset Your Network Password

If you forgot your password or need to reset it, this guide will help you through the process quickly and easily.

Step-by-Step Guide

Step 1: Go to the Password Reset Portal

Open your web browser and go to the Microsoft Online Password Reset portal: passwordreset.microsoftonline.com.
Enter your work or school account email address and the characters shown on the screen, then click Next.

Step 2: Verify Your Identity

You will be asked to verify your identity using one or more methods:
- Phone Call/Text Message: You may receive a code via text message or an automated phone call.
- Email: A verification code will be sent to your registered recovery email address.
- Security Questions: You might need to answer pre-configured security questions.
Follow the on-screen instructions to complete the verification process.

Step 3: Reset Your Password

Once your identity is verified, you will be prompted to create a new password.
Enter your new password, making sure it meets your organization's requirements (e.g., length, complexity).
Confirm your new password by entering it again in the confirmation field.
Click Finish to complete the process.

Step 4: Update Your Devices

After resetting your password, update it on all your devices and applications where you use your work or school account. This includes:
- Computers
- Mobile devices (smartphones and tablets)
- Email apps (like Outlook)
- VPN clients
- Any other applications or services that use your work or school account